Customer Satisfaction Survey

WaterWays Travel strives to offer you the highest level of customer service - from the time of your initial phone call until well after you have returned home. To ensure we are achieving and maintaining this level of service, we would appreciate your comments and suggestions on your most recent experience working with WaterWays Travel.
surf adventure information
CLIENT NAME
DESTINATION
DATE OF TRIP
AGENT NAME
Reservations
1. Professionalism - was your call handled in a courteous and efficient manner?
RATING
Exceeded
Met Expectations
Needs Improvement
Unsatisfactory
COMMENTS
   
2. Product Knowledge - Did our reservation staff knowledgeably answer your questions and
offer expertise on the product/destination?
RATING
Exceeded
Met Expectations
Needs Improvement
Unsatisfactory
COMMENTS
   
3. Booking Accuracy - Did you receive accurate information, both verbally and in writing,
throughout the booking process?
RATING
Exceeded
Met Expectations
Needs Improvement
Unsatisfactory
COMMENTS
   
4. Response Time - If any components of your booking could not be confirmed while on the
phone, did we communicate and meet an acceptable turn around period? If not, how long was
your response time?
 
Yes
No
If no, how long was your response time?
   
DOCUMENTS
5. Document Accuracy - Were all documents accurate and complete?
RATING
Exceeded
Met Expectations
Needs Improvement
Unsatisfactory
COMMENTS
   
6. Document Arrival - Were all documents received in a timely manner, well prior to your departure
(if booking time permitted)?
RATING
Exceeded
Met Expectations
Needs Improvement
Unsatisfactory
COMMENTS
 
vacation / DESTINATIONS
7. Property / Yacht quality
RATING
Exceeded Expectations
Met Expectations
Did not Meet Expectations
Not Applicable
COMMENTS
   
8. Meals
RATING
Exceeded Expectations
Met Expectations
Did not Meet Expectations
Not Applicable
COMMENTS
   
9. Local Guides / Drivers /Transportation
RATING
Exceeded Expectations
Met Expectations
Did not Meet Expectations
Not Applicable
COMMENTS
   
10. Air - International and Domestic
RATING
Exceeded Expectations
Met Expectations
Did not Meet Expectations
Not Applicable
COMMENTS
   
11. Overall Impression of Vacation
RATING
Exceeded Expectations
Met Expectations
Did not Meet Expectations
Not Applicable
COMMENTS
 
General
How did you hear about WaterWays Travel?
Would you use WaterWays again or suggest our services to a friend?
Yes
No
Additional Comments: (All feedback is welcome and appreciated!)